EMiR Software

EMiR, the market-leading integrated business management system, for the electro-mechanical industry.

EMiR Software is developed around Core Modules and a Series of Extension. The Job Management and its associated Modules are coloured orange in the block below. The Extensions each have their own colour and link with the Job Management Modules. Please click on any Module or Extension in the image below for more detail.

Solutions in I.T. are here to help advise you and provide the best I.T. solution for your business. We usually only provide these services to our existing EMiR customers. View our services to see how we can help your business.

Your EMiR system will come with helpdesk and technical support free for 60 days and then via a recurring annual contract, to ensure you have help available if you need it and that your system is kept in fully working order.

Whether you run a small business or a large corporate organisation you have to give consideration to your computer network. Like all pieces of capital expenditure which depreciate over time, you have to maintain the asset, ensuring that it is fit for purpose and that takes skilled resource. You can, of course have the expense of replacing equipment on a regular basis to ensure that failures are minimised, or you have an alternative…

EMiR Maintenance contracts come in 3 flavours: Bronze, Silver and Gold. They all provide excellent value for money and ensure you are able to add any of the newly developed features for EMiR to your system for a flat fee - so you never need to go through a formal 'upgrade' process again. Simply put, your system is always up-to-date with the best functionality EMiR has to offer!

DECiR is our five step proven process for successfully getting EMiR up and running in your business!

Remote Backup and Data Storage is a vital component of any IT system and we thoroughly recommend you use our EMiR Backup solution to keep all your data [not just EMiR data] safe and secure with minimal effort on your part!

Every EMiR installation has a project management plan and we can extend this to include any IT projects you wish to undertake.

Solutions in I.T. offer training services to help you and your staff get up and running with EMiR.

Initial training on EMiR is provided on-site with the sale of our Professional systems. Additional on-site training can be designed and provided based on your needs and your staff requirements.

On-line training is available via our eMiR-Learning platform which has a variety of courses available and each has an associated test to achieve certified EMiR qualifications. We can also provide custom one-to-one on-line training, dealing with specific requirements.

This section lists Testimonials and Case Studies from our existing customers as a testament to the quality of EMiR and the service we provide.

Listed here are a selection of companies that have purchased EMiR to help run their businesses.

Here you can see short video interviews with some of our clients! Click on the customer to view their interview.

With around 170 implementations of our software in the UK, Ireland, South Africa, Dubai, Azerbaijan and more, we have many clients to choose our case studies from. Please read some of them below.

We are fortunate to have many customers who appreciate our products and services! Below are comments from some of our satisfied customers.

How Hidrostal Use Smart Site to Improve Workshop Efficiency

05.06.20 Find out how EMiR Smart Site has helped Hidrostal to reduce paper in the workshop, save time, reduce human error, and improve customer satisfaction.

Hidrostal Ltd are a Swiss pump manufacturer and repair organisation, and have been an EMiR customer since 2013. Alongside EMiR Professional, Hidrostal use Smart Site: our mobile app that allows site engineers to capture all job-related activity on-the-go. We visited their repair centre in Castleford to see how they were using Smart Site in a novel way to improve their workshop efficiency.

The Challenge

There were three areas in the workshop that required improvement. Firstly, for each repair carried out, countless pages of job information, diagrams and reports were needed to assist the workshop with their repairs. As well as contributing potential environmental damage through the paper necessary to print the documents, the pages created mountains of paperwork which took time to manually enter into the system. Secondly, clients wanted greater detail on the repair work carried out on their assets. Although Hidrostal had previously provided their clients with the parts used and labour involved, this was no longer enough to fully satisfy their customers, who wanted to take action to prevent further issues. Thirdly, with their workshop often at capacity, Hidrostal wanted increased visibility at each stage of the operation.

The Solution

After using EMiR to create a paperless finance department back in 2016, Hidrostal set out to do the same with their workshop. Smart Site was implemented into the workshop using ruggedised tablets. Rather than printing out the information for a job, Hidrostal’s engineers can see it instantly on their tablets, which can be synched with EMiR whenever an internet source is available. With less paperwork comes less human error. Parts lists are completed on the tablets and sent straight to the Service Coordinators, removing the need for manual entry and ensuring no stock is ever missed or over-ordered. Service checklists and damage reports can be completed on the tablet, and photographs can be taken at each stage of the repair and sent straight to EMiR, logged against the job. All of this can be sent to the customer through EMiR to give them all the information they need to make informed decisions in the future. With data from Smart Site being synched to EMiR, it means the information about a job and its status is visible at all times by all required staff, straight from their computer without the need to visit the workshop.

The Effects

We wanted to know how the move to Smart Site and tablets was taken by workshop and office staff, and the impact it had in the company. There were some teething issues around the transition to tablets, but once these became the norm, workshop staff took Smart Site on board well since they had not had to change the methods in which they complete repairs, it’s just faster with less paperwork! Shauna Nash, a fitter at Hidrostal told us that the ability to take and label photos that are automatically assigned to the job is one of the key features for her. Hidrostal’s Service Coordinators are also happy as they can see all job information in one place, without having manually entered the information from paperwork first. Even the Account Managers have benefitted. Now, they can easily answer customer queries about jobs since the information is kept up-to-date and is all in one place. Plus, they no longer have customers requesting more details about the jobs as they are provided with a comprehensive overview of the entire repair!

Hidrostal’s move to a near-paperless workshop is almost complete three months after implementing Smart Site. In this time, Thomas Cross, one of Hidrostal’s Service Coordinators, told us that “Smart Site’s paid for itself!”. With the help of EMiR and Smart Site, Hidrostal have saved time, eliminated human error, and improved customer satisfaction, all whilst working towards a paperless workshop and reducing their carbon footprint!