EMiR Software

EMiR, the market-leading integrated business management system, for the electro-mechanical industry.

EMiR Software is developed around Core Modules and a Series of Extension. The Job Management and its associated Modules are coloured orange in the block below. The Extensions each have their own colour and link with the Job Management Modules. Please click on any Module or Extension in the image below for more detail.

Solutions in I.T. are here to help advise you and provide the best I.T. solution for your business. We usually only provide these services to our existing EMiR customers. View our services to see how we can help your business.

Your EMiR system will come with helpdesk and technical support free for 60 days and then via a recurring annual contract, to ensure you have help available if you need it and that your system is kept in fully working order.

Whether you run a small business or a large corporate organisation you have to give consideration to your computer network. Like all pieces of capital expenditure which depreciate over time, you have to maintain the asset, ensuring that it is fit for purpose and that takes skilled resource. You can, of course have the expense of replacing equipment on a regular basis to ensure that failures are minimised, or you have an alternative…

EMiR Maintenance contracts come in 3 flavours: Bronze, Silver and Gold. They all provide excellent value for money and ensure you are able to add any of the newly developed features for EMiR to your system for a flat fee - so you never need to go through a formal 'upgrade' process again. Simply put, your system is always up-to-date with the best functionality EMiR has to offer!

DECiR is our five step proven process for successfully getting EMiR up and running in your business!

Remote Backup and Data Storage is a vital component of any IT system and we thoroughly recommend you use our EMiR Backup solution to keep all your data [not just EMiR data] safe and secure with minimal effort on your part!

Every EMiR installation has a project management plan and we can extend this to include any IT projects you wish to undertake.

Solutions in I.T. offer training services to help you and your staff get up and running with EMiR.

Initial training on EMiR is provided on-site with the sale of our Professional systems. Additional on-site training can be designed and provided based on your needs and your staff requirements.

On-line training is available via our eMiR-Learning platform which has a variety of courses available and each has an associated test to achieve certified EMiR qualifications. We can also provide custom one-to-one on-line training, dealing with specific requirements.

This section lists Testimonials and Case Studies from our existing customers as a testament to the quality of EMiR and the service we provide.

Listed here are a selection of companies that have purchased EMiR to help run their businesses.

Here you can see short video interviews with some of our clients! Click on the customer to view their interview.

With around 170 implementations of our software in the UK, Ireland, South Africa, Dubai, Azerbaijan and more, we have many clients to choose our case studies from. Please read some of them below.

We are fortunate to have many customers who appreciate our products and services! Below are comments from some of our satisfied customers.

CRM Education Day

19/12/14 CRM Training and Development Update

Our thanks and appreciation to all delegates!
The EMiR Team would like express it’s appreciation to all of the delegates that attended the CRM Education Day on Thursday the 18th of December. With such a large number of EMiR clients using the CRM application it was an important day in the development of the product. Although a chance to show off the latest features, the day was an opportunity to help us develop the next stage of CRM and a road map of functionality that is designed specifically for the industry.

Some of the EMiR Team (L to R), Gary and Latika Downes (Sales and Accounts) , Krystyna Malinowska (Training). Also present on the day Mike Woodward (Development) and Steve Ashman (Business Development).

What did we cover?
Version 4 is the second release of EMiR CRM in 2014. Now a major part of the EMiR System, CRM adds further process control and creates a central method of promoting a business and generating more profitability.
In this iteration we build on many of the fundamentals of CRM enhancing communication with our partners, prospects, customers and suppliers. Importantly, the way that EMiR CRM interacts with the core EMiR application means that business processes are reduced to a timely minimum. The V4 release includes:

- Multiple follow-up’s per contact
- EMiR Quote follow-up integration
- ICS file for Outlook integration
- Import/export of contact data
- Additional contact & customer view options
- Enhanced email including notes on each activity
- Quote analysis showing accepted and rejected for the decision month
- Key Stats, expected sales showing overdue items

Ideas from the floor and Version 5
As a software development business, Solutions In I.T. have a development plan for each Module and Extension, a roadmap that focusses our intentions way into the future. Needless to say our software is reactive to the needs of our clients and a training day of this nature is an ideal opportunity for the EMiR Team to listen and learn from user experience.
In the list below you’ll discover the Version 5 updates we had in mind and with the notes from the session, our EMiR users can also expect frameworks for Pre-Qualification Questionnaires, customisable dashboards (key stats) and exports for marketing information (SIC codes / industry segments), to name, but a few.

Version 5 updates:

- Controlling the edit of historical information
- Key Stats on weekly performance and KPI’s
- Import and bulk update of product interests
- Expanding expected sales analysis with quotes and opportunities
- Viewing recent call activity across all company contacts
- More editable fields in CRM
- Priority call reminders
- Adding new prospects from Customer Info
- EMiR job information against clients
- Filter Action Centre and Customer Activity at contact level

Want to be included in the future of EMiR?
As an EMiR customer you have the opportunity of discussing your needs directly with the software author. Everything that we do is created in-house. It may be a small feature that is specific to your business, modifications that we make to existing modules and extensions that are relevant to everyone or completely new areas of software, in place to solve another process in your electro-mechanical business – all you have to do is ask!

Call EMiR on 0845 009 4588 or email info@solutionsinit.com.