EMiR Software

EMiR, the market-leading integrated business management system, for the electro-mechanical industry.

EMiR Software is developed around Core Modules and a Series of Extension. The Job Management and its associated Modules are coloured orange in the block below. The Extensions each have their own colour and link with the Job Management Modules. Please click on any Module or Extension in the image below for more detail.

Solutions in I.T. are here to help advise you and provide the best I.T. solution for your business. We usually only provide these services to our existing EMiR customers. View our services to see how we can help your business.

Your EMiR system will come with helpdesk and technical support free for 60 days and then via a recurring annual contract, to ensure you have help available if you need it and that your system is kept in fully working order.

Whether you run a small business or a large corporate organisation you have to give consideration to your computer network. Like all pieces of capital expenditure which depreciate over time, you have to maintain the asset, ensuring that it is fit for purpose and that takes skilled resource. You can, of course have the expense of replacing equipment on a regular basis to ensure that failures are minimised, or you have an alternative…

EMiR Maintenance contracts come in 3 flavours: Bronze, Silver and Gold. They all provide excellent value for money and ensure you are able to add any of the newly developed features for EMiR to your system for a flat fee - so you never need to go through a formal 'upgrade' process again. Simply put, your system is always up-to-date with the best functionality EMiR has to offer!

DECiR is our five step proven process for successfully getting EMiR up and running in your business!

Remote Backup and Data Storage is a vital component of any IT system and we thoroughly recommend you use our EMiR Backup solution to keep all your data [not just EMiR data] safe and secure with minimal effort on your part!

Every EMiR installation has a project management plan and we can extend this to include any IT projects you wish to undertake.

Solutions in I.T. offer training services to help you and your staff get up and running with EMiR.

Initial training on EMiR is provided on-site with the sale of our Professional systems. Additional on-site training can be designed and provided based on your needs and your staff requirements.

On-line training is available via our eMiR-Learning platform which has a variety of courses available and each has an associated test to achieve certified EMiR qualifications. We can also provide custom one-to-one on-line training, dealing with specific requirements.

This section lists Testimonials and Case Studies from our existing customers as a testament to the quality of EMiR and the service we provide.

Listed here are a selection of companies that have purchased EMiR to help run their businesses.

Here you can see short video interviews with some of our clients! Click on the customer to view their interview.

With around 170 implementations of our software in the UK, Ireland, South Africa, Dubai, Azerbaijan and more, we have many clients to choose our case studies from. Please read some of them below.

We are fortunate to have many customers who appreciate our products and services! Below are comments from some of our satisfied customers.

Alpha Electrics Admin Functions

05.06.2021 Alpha Electrics recently installed our Task Centre Extension...see what benefits they are already seeing!

Established more than 30 years ago, Alpha Electrics are a diverse repair and maintenance company specialising in motor & servo rewinds and repair, engineering services, the production of controls systems and a wide range of building management services.

“We are constantly evolving and seeking ways to change, improve and develop our services, in a drive to become more specialist and maintain our position as experts in this field. That is why we now planning for the next phase of the business. We started by revisiting what has got us to where we are now and have then used these values to help devise a strategy to further grow the business.” - Rajesh Patel, Company Director

EMiR software, the electro-mechanical service solution, was installed at Alpha Electrics in 2012 as part of their drive to formalise the way that work was handled and has continued to be the main source of answers for the business ever since. In 2020, as part of Alpha’s continual development programme, Hem Patel approved the purchase of EMiR Task Centre to take all communications to a new level.

Task Centre is a BPM – Business Process Management tool that uses the live data in your EMiR system to send messages and alerts about the state of play to important stakeholders in your business. Task Centre brings an Amazon-style delivery capability to each aspect of business processing, by punctuating completed operations with automated messages.

“Hands down, Task Centre is like having an extra person in the office.” -Hem Patel, Company Director

Phase 1 of the installation included:

Despatch Notification – when a job is finished, the customer gets an email to tell them when they are receiving the item and by what delivery method, resulting in a significant reduction in the number of customer phone calls asking for information.
Chasing Supplier Delays – items on order with a supplier that do not arrive on their specified date are automatically emailed requesting clarification. As Hem explains, an item that isn’t urgent can become critical to an operation if this isn’t kept in check. The automated email from Task Centre puts the supplier on the spot without further delay.
Overdue quotes – chasing the client for answers or updates on outstanding quotes is a labour intensive role for the sales person. Although further calls may be made to the client, the automation of the quote statement is a gentle reminder of what needs to be decided.
Booking in Report – at 6 am each morning Task Centre compiles a report for company managers to show all of the work booked in the previous day. This information is an instant appraisal of the additional workload and ensures that items that have arrived in the workshop are not missed.

Task Centre is a configurable asset in the EMiR system and comes with 15 pre-built alerts already in operation by EMiR users. It enhances over 25 years of innovation and functionally in EMiR which has been designed specifically for the electro-mechanical industry. Click here to find out more about Task Centre and how it can help your business!

Selwood Pumps, Ruth Lewis

“We’re new to EMiR, just started the installation and setup, so we’re going through the training and everything ready for our employees to use it. It’s a very exciting time to move onto a new system and get the ball rolling. I’ve found the system really easy to use so far. To start with it seemed a bit daunting, there were a lot more buttons than we had in our old system, which was a very old system! But EMiR seems awfully easy to use and there’s so much that it can do for us that I’m really excited to see how it we can adapt all the extra things that it can do to suit our business. Solutions in I.T. have been absolutely brilliant to deal with. They’ve always been on the end of the phone if we need them.”