EMiR Software

EMiR, the market-leading integrated business management system, for the electro-mechanical industry.

EMiR Software is developed around Core Modules and a Series of Extension. The Job Management and its associated Modules are coloured orange in the block below. The Extensions each have their own colour and link with the Job Management Modules. Please click on any Module or Extension in the image below for more detail.

Solutions in I.T. are here to help advise you and provide the best I.T. solution for your business. We usually only provide these services to our existing EMiR customers. View our services to see how we can help your business.

Your EMiR system will come with helpdesk and technical support free for 60 days and then via a recurring annual contract, to ensure you have help available if you need it and that your system is kept in fully working order.

Whether you run a small business or a large corporate organisation you have to give consideration to your computer network. Like all pieces of capital expenditure which depreciate over time, you have to maintain the asset, ensuring that it is fit for purpose and that takes skilled resource. You can, of course have the expense of replacing equipment on a regular basis to ensure that failures are minimised, or you have an alternative…

EMiR Maintenance contracts come in 3 flavours: Bronze, Silver and Gold. They all provide excellent value for money and ensure you are able to add any of the newly developed features for EMiR to your system for a flat fee - so you never need to go through a formal 'upgrade' process again. Simply put, your system is always up-to-date with the best functionality EMiR has to offer!

DECiR is our five step proven process for successfully getting EMiR up and running in your business!

Remote Backup and Data Storage is a vital component of any IT system and we thoroughly recommend you use our EMiR Backup solution to keep all your data [not just EMiR data] safe and secure with minimal effort on your part!

Every EMiR installation has a project management plan and we can extend this to include any IT projects you wish to undertake.

Solutions in I.T. offer training services to help you and your staff get up and running with EMiR.

Initial training on EMiR is provided on-site with the sale of our Professional systems. Additional on-site training can be designed and provided based on your needs and your staff requirements.

On-line training is available via our eMiR-Learning platform which has a variety of courses available and each has an associated test to achieve certified EMiR qualifications. We can also provide custom one-to-one on-line training, dealing with specific requirements.

This section lists Testimonials and Case Studies from our existing customers as a testament to the quality of EMiR and the service we provide.

Listed here are a selection of companies that have purchased EMiR to help run their businesses.

Here you can see short video interviews with some of our clients! Click on the customer to view their interview.

With around 170 implementations of our software in the UK, Ireland, South Africa, Dubai, Azerbaijan and more, we have many clients to choose our case studies from. Please read some of them below.

We are fortunate to have many customers who appreciate our products and services! Below are comments from some of our satisfied customers.

All-New EMiR Support!

EMiR Support has been revamped! Check out the latest features here...

Behind the Scenes & Benefits

You might have noticed that the way we deal with EMiR and Cloud support has changed! We’ve upgraded to a brand-new system that gives us better visibility of all issues and queries, allowing us to better keep track of what is outstanding and who’s working on what.

So, how does it work? When you email us, it automatically creates a ticket in our support system with your details and your query. From there, we allocate it to either the EMiR-Cloud or Support team and a member of the relevant team will assign themselves to the ticket and get to work! Both teams are able to see all of the tickets to ensure that nothing is missed or waiting too long.

Customer Support

The system also comes with new features to help our customers! You can sign-up to our Customer Support Portal which will allow you to keep track of any tickets you raise. For example, you can log in to see the status of your current tickets, as well as a history of any tickets you have raised previously. You can also raise a new ticket or search our EMiR Knowledge Base for help!

Knowledge Base

The Customer Support Portal also has an EMiR Knowledge Base which is packed with help articles, user guides and tips on how to better use your EMiR System. If you’ve got a query about EMiR or need assistance to perform an action, make sure you search the Knowledge Base because you may well be able to find the answer for yourself, instantly!

We’re constantly updating and adding new articles, so be sure to check back regularly to take a look!

Website Support

We now also have a ‘Get Support’ widget on our website. Clicking on this will allow you to quick search our Knowledge Base and raise a ticket without needing to sign into the Customer Support Portal. Please note that not all of our help articles (including the Standard and Pro User Guides) are available publicly through the widget, so be sure to head to our Customer Support Portal if you can’t find what you’re looking for!

To access the Customer Support Portal click here or visit our homepage and click the Customer Support link on the top right. Be sure to create an account using the email that you usually send emails to our support team on so that you can track your ticket history!