EMiR Software

EMiR, the market-leading integrated business management system, for the electro-mechanical industry.

EMiR Software is developed around Core Modules and a Series of Extension. The Job Management and its associated Modules are coloured orange in the block below. The Extensions each have their own colour and link with the Job Management Modules. Please click on any Module or Extension in the image below for more detail.

Solutions in I.T. are here to help advise you and provide the best I.T. solution for your business. We usually only provide these services to our existing EMiR customers. View our services to see how we can help your business.

Your EMiR system will come with helpdesk and technical support free for 60 days and then via a recurring annual contract, to ensure you have help available if you need it and that your system is kept in fully working order.

Whether you run a small business or a large corporate organisation you have to give consideration to your computer network. Like all pieces of capital expenditure which depreciate over time, you have to maintain the asset, ensuring that it is fit for purpose and that takes skilled resource. You can, of course have the expense of replacing equipment on a regular basis to ensure that failures are minimised, or you have an alternative…

EMiR Maintenance contracts come in 3 flavours: Bronze, Silver and Gold. They all provide excellent value for money and ensure you are able to add any of the newly developed features for EMiR to your system for a flat fee - so you never need to go through a formal 'upgrade' process again. Simply put, your system is always up-to-date with the best functionality EMiR has to offer!

DECiR is our five step proven process for successfully getting EMiR up and running in your business!

Remote Backup and Data Storage is a vital component of any IT system and we thoroughly recommend you use our EMiR Backup solution to keep all your data [not just EMiR data] safe and secure with minimal effort on your part!

Every EMiR installation has a project management plan and we can extend this to include any IT projects you wish to undertake.

Solutions in I.T. offer training services to help you and your staff get up and running with EMiR.

Initial training on EMiR is provided on-site with the sale of our Professional systems. Additional on-site training can be designed and provided based on your needs and your staff requirements.

On-line training is available via our eMiR-Learning platform which has a variety of courses available and each has an associated test to achieve certified EMiR qualifications. We can also provide custom one-to-one on-line training, dealing with specific requirements.

This section lists Testimonials and Case Studies from our existing customers as a testament to the quality of EMiR and the service we provide.

Listed here are a selection of companies that have purchased EMiR to help run their businesses.

Here you can see short video interviews with some of our clients! Click on the customer to view their interview.

With around 170 implementations of our software in the UK, Ireland, South Africa, Dubai, Azerbaijan and more, we have many clients to choose our case studies from. Please read some of them below.

We are fortunate to have many customers who appreciate our products and services! Below are comments from some of our satisfied customers.

Lessons on the Triangle of Service 3

On-site cost capture... This blog is a continuation of the guide 'Gaining a Competitive Advantage Through the Triangle of Service'

The third pillar in our ultimate guide to great service is on-site cost capture. Last but definitely not least, this aspect of our Triangle of Service helps your service business drive a better, more seamless experience for your clients.

Awareness of the fact that long-standing client and technician partnerships can be fractured by poor communications or a simple issue that’s been overlooked is a starting point for businesses looking to fine-tune their service operations by making use of the right tools to help drive better service and client longevity.

Our ‘Triangle of Service’ guide outlines some of the fundamental contributors to great service. The guide outlines the three key elements used by repair firms to manage a seamless service process and maintain exceptional client relations.

If you haven’t downloaded the guide yet, here’s a snippet on our on-site cost capture function.

Site engineers and business processing - managing the disconnect

It’s important to remember, an efficient service and repair business is not bound by a single location. Information needs to therefore be accessible in the office as well as on-site, ideally in real-time, so all workers have what they need to function as a disparate but effective team. At each stage of working with your clients, key information is generated, all of which is critical to the process.

Transferring key information from on-site operations back to the office can sometimes be problematic and is often delayed. Transparency and data are needed to keep all members of your workforce connected, enabling them to react and pre-empt the next task or necessary action.

Likewise, site engineers must be armed with information, led by customer instruction and their scheduling team, meaning details of every job must be issued in a timely manne and recorded effectively by the engineer at every stage of the process.

The problem with paperwork

When businesses look to improve their service standards, the bottlenecks and delays caused by documentation are high on their list of priorities.

Particularly for those charging clients on a pay-as-you-go basis, businesses must focus on providing their account teams with the key information for invoicing as quickly as possible. This requires accurate appraisals of the jobs that have been completed. Even if work is conducted under contract terms, businesses must highlight the importance of continuing to accurately record, store and document maintenance work so that this can be reported efficiently to the client.

With a number of different paperwork designed to report legislations, help maintain standards and document the work carried out, workers must find an efficient way to manage a high volume of paperwork. Businesses that depend on physical documentation and manual movement of information are more susceptible to inaccuracies, delays and discrepancies as part of an endless collection of forms and reports.

Streamlining out-of-hours operations

With many critical callouts placed outside of official office hours, businesses must still adhere to the same processes around official documentation and compliance. Without the support of their office-based colleagues, engineers must take care of the paperwork by themselves. This means processes must be put in place to ensure information is effectively captured and recorded, with invoicing of time and parts appropriately accounted for.

Real-time recording of information becomes even more crucial at times when the office is closed, enabling engineers to feel confident they have abided by the compliance regulations and processes, and office staff are kept in the loop with accurate information on every repair job.

With mobile data capture in real-time, nothing slips through the cracks in terms of your paperwork hold-ups, and you can ensure invoices are accurate. As smartphone apps become part of everyday life, businesses can benefit from the opportunity to become more mobile, agile and reactive in every aspect of their on-site cost capture processes.

With our simple mobile-enabled solution, your on-site engineer teams and office-based personnel benefit from a seamless flow of information internally and externally, meaning you avoid the overflowing paper trays, excessive need for manual signatures and late amendments.

For more details on the Triangle of Service, download the eGuide now, or stay tuned for the next instalment on our blog.