EMiR Software

EMiR, the market-leading integrated business management system, for the electro-mechanical industry.

EMiR Software is developed around Core Modules and a Series of Extension. The Job Management and its associated Modules are coloured orange in the block below. The Extensions each have their own colour and link with the Job Management Modules. Please click on any Module or Extension in the image below for more detail.

Solutions in I.T. are here to help advise you and provide the best I.T. solution for your business. We usually only provide these services to our existing EMiR customers. View our services to see how we can help your business.

Your EMiR system will come with helpdesk and technical support free for 60 days and then via a recurring annual contract, to ensure you have help available if you need it and that your system is kept in fully working order.

Whether you run a small business or a large corporate organisation you have to give consideration to your computer network. Like all pieces of capital expenditure which depreciate over time, you have to maintain the asset, ensuring that it is fit for purpose and that takes skilled resource. You can, of course have the expense of replacing equipment on a regular basis to ensure that failures are minimised, or you have an alternative…

EMiR Maintenance contracts come in 3 flavours: Bronze, Silver and Gold. They all provide excellent value for money and ensure you are able to add any of the newly developed features for EMiR to your system for a flat fee - so you never need to go through a formal 'upgrade' process again. Simply put, your system is always up-to-date with the best functionality EMiR has to offer!

DECiR is our five step proven process for successfully getting EMiR up and running in your business!

Remote Backup and Data Storage is a vital component of any IT system and we thoroughly recommend you use our EMiR Backup solution to keep all your data [not just EMiR data] safe and secure with minimal effort on your part!

Every EMiR installation has a project management plan and we can extend this to include any IT projects you wish to undertake.

Solutions in I.T. offer training services to help you and your staff get up and running with EMiR.

Initial training on EMiR is provided on-site with the sale of our Professional systems. Additional on-site training can be designed and provided based on your needs and your staff requirements.

On-line training is available via our eMiR-Learning platform which has a variety of courses available and each has an associated test to achieve certified EMiR qualifications. We can also provide custom one-to-one on-line training, dealing with specific requirements.

This section lists Testimonials and Case Studies from our existing customers as a testament to the quality of EMiR and the service we provide.

Listed here are a selection of companies that have purchased EMiR to help run their businesses.

Here you can see short video interviews with some of our clients! Click on the customer to view their interview.

With around 170 implementations of our software in the UK, Ireland, South Africa, Dubai, Azerbaijan and more, we have many clients to choose our case studies from. Please read some of them below.

We are fortunate to have many customers who appreciate our products and services! Below are comments from some of our satisfied customers.

Lessons on the Triangle of Service 2

Simplifying Labour Scheduling...This is a blog continuing the exploration of the guide 'Gaining a Competitive Advantage Through the Triangle of Service'

Effective labour scheduling in the electro-mechanical industry can improve your workforce agility, particularly for electrical and mechanical engineers. While whiteboards or spreadsheets have become a go-to option for many businesses wanting to outline the rota for their operations team, there are some roadblocks with these traditional labour scheduling methods.

What’s more, delivering good service means your teams are able to act quickly, respond to ad-hoc service requests, and manage labour scheduling both proactively and reactively.

Our ‘Triangle of Service’ guide outlines our three key pillars for repair firms looking to maintain the best possible level of service and retain exceptional client relations for the long term. In case you haven’t had a chance to read the guide, we’ve put together this blog series to give you a bite-sized breakdown of the topics for true customer success. In this blog post, we examine the importance of labour scheduling.

Is it time to ditch the whiteboard?

Planning tasks, production schedules, and resource capabilities isn’t always easy, particularly when your operations team and the client have high quality and delivery expectations with regards to repair times. It’s not uncommon for team leaders to stick to what they know and manage their own solution to plan out the daily workload.

With many operations teams still turning to the humble whiteboard to map out resource scheduling, workload plans are visible, but only to those that are physically present.

Adopting a more digital management system could allow broader visibility not just to your operations team, but for the wider workforce, partners, contractors, customers, and other stakeholders. This means anyone with an invested interest could benefit from the live status of their repair jobs.

A more up-to-the-minute view of a current job status could help your business to deliver a more agile and responsive service, allowing you to communicate more efficiently and make more informed decisions that benefit your team, your customers, and your bottom line.

Why better communication is key

Whether it’s a delay in the delivery of new parts, a change in the nature of a fault, engineers and operations teams have to be prepared for fluidity in terms of adjusting their approach and reacting to ever-changing circumstances.

Responding to last-minute changes in the schedule can be a make-or-break situation for your business, and communicating effectively is a crucial aspect in scheduling resources that enable you to reach optimum efficiency. Updating customers late or delaying information could lead to a bad reputation when it comes to your levels of service.

All this, along with the pressures on businesses to differentiate their service offering, means adopting a new integrated business solution should be a key consideration for the future of repair and service industry businesses.

Future-proofing your business in this way not only arms your workforce with more accurate information but also allows your customers to see an at-a-glance status of all work in progress, which could subsequently change the game for your customer relations.

This could allow you to retain your reputation as an efficient, professional business that delivers first-class service, well into the digital age.

For more details on the Triangle of Service, download the guide now by clicking HERE, or stay tuned for the next instalment on our blog.