EMiR Software

EMiR, the market-leading integrated business management system, for the electro-mechanical industry.

EMiR Software is developed around Core Modules and a Series of Extension. The Job Management and its associated Modules are coloured orange in the block below. The Extensions each have their own colour and link with the Job Management Modules. Please click on any Module or Extension in the image below for more detail.

Solutions in I.T. are here to help advise you and provide the best I.T. solution for your business. We usually only provide these services to our existing EMiR customers. View our services to see how we can help your business.

Your EMiR system will come with helpdesk and technical support free for 60 days and then via a recurring annual contract, to ensure you have help available if you need it and that your system is kept in fully working order.

Whether you run a small business or a large corporate organisation you have to give consideration to your computer network. Like all pieces of capital expenditure which depreciate over time, you have to maintain the asset, ensuring that it is fit for purpose and that takes skilled resource. You can, of course have the expense of replacing equipment on a regular basis to ensure that failures are minimised, or you have an alternative…

EMiR Maintenance contracts come in 3 flavours: Bronze, Silver and Gold. They all provide excellent value for money and ensure you are able to add any of the newly developed features for EMiR to your system for a flat fee - so you never need to go through a formal 'upgrade' process again. Simply put, your system is always up-to-date with the best functionality EMiR has to offer!

DECiR is our five step proven process for successfully getting EMiR up and running in your business!

Remote Backup and Data Storage is a vital component of any IT system and we thoroughly recommend you use our EMiR Backup solution to keep all your data [not just EMiR data] safe and secure with minimal effort on your part!

Every EMiR installation has a project management plan and we can extend this to include any IT projects you wish to undertake.

Solutions in I.T. offer training services to help you and your staff get up and running with EMiR.

Initial training on EMiR is provided on-site with the sale of our Professional systems. Additional on-site training can be designed and provided based on your needs and your staff requirements.

On-line training is available via our eMiR-Learning platform which has a variety of courses available and each has an associated test to achieve certified EMiR qualifications. We can also provide custom one-to-one on-line training, dealing with specific requirements.

This section lists Testimonials and Case Studies from our existing customers as a testament to the quality of EMiR and the service we provide.

Listed here are a selection of companies that have purchased EMiR to help run their businesses.

Here you can see short video interviews with some of our clients! Click on the customer to view their interview.

With around 170 implementations of our software in the UK, Ireland, South Africa, Dubai, Azerbaijan and more, we have many clients to choose our case studies from. Please read some of them below.

We are fortunate to have many customers who appreciate our products and services! Below are comments from some of our satisfied customers.

Lessons on the Triangle of Service

Why Asset Management Matters...This is a blog that explores the first part of the guide 'Gaining a Competitive Advantage Through the Triangle of Service'

Good service is a non-negotiable when it comes to retaining a professional relationship between client and repairer. What’s more, a good service relationship is volatile. A strong, longstanding partnership between client and technician can be fractured simply by one technical issue that’s been overlooked or by poor communication.

Our ‘Triangle of Service’ guide gives a comprehensive tour of the fundamentals of good service for electro-mechanical engineering companies. The guide outlines the three key elements

used by repair firms to manage a seamless service process and maintain exceptional client relations.

For those that missed it, here’s a bite-sized breakdown starting with the first pillar of our three-pronged approach to delivering service excellence – Asset Management.

Control over your customer assets- allowing for agility

Taking on more accountability for your customer’s assets and service schedules could be the key to retaining a relationship of trust with your customers. While the uptime and robustness of assets are a core customer focus, the service centres response to downtime can make or break a service relationship. Allowing wriggle room for reactive responses as well as proactive service schedules could give you the edge on the competition.

Keeping on top of all your customers supported assets can significantly help your teams to allow for this level of agility and improve service response times.

Assets must be maintained in abundance for you to achieve critical mass and optimise profitability, so success in control and visibility of your customer assets is absolutely crucial. That means having access to a comprehensive and robust database is a minimum requirement for you and your teams.

It’s important to remember that making the most of your technology can be the tipping point for success. The development of more innovative, intuitive solutions has meant you could benefit from tools designed to store historical data and anticipate equipment inefficiency and failure. This level of automation could have a massive impact on your resource planning and the overall efficacy of your teams.

Monitor and record key asset information

While innovative tech can help build a highly successful foundation, it will still rely on you putting processes in place to monitor and record asset information. Ensuring you log information in a timely manner has a direct impact on business productivity and profitability. For example, bear in mind that repair history information might take a little time to reach the store. Likewise, reports suggest that missing or incorrect information on invoices or incorrect information is a primary cause of disputes and late payments. It’s crucial not to underestimate the processes you put in place for accurate and timely information recording.

This guide looks at each of the fundamental elements of the service relationship and explains how service is handled traditionally. It takes a look at established issues and challenges in the industry and how modern repair and service centre’s approach these challenges.

Make the most of your data to communicate with customers regularly

Analysts have stated that Industry 4.0 might be upon us. This has the potential to completely overhaul the way we interact with customers. With the power of technology, service teams have the capacity and the resources in place to evolve from emergency repair teams to analytical forecasters.

The key to this will be access to accurate data. With tools allowing precise historical or real-time sensor-based data to be made available, repair teams could utilise this to communicate more and gain an edge on their competitors.

There’s no denying that a more holistic, more efficient approach to asset management could lead to better team agility, efficiency and ultimately profit. What’s more, embracing the challenge of management over customer assets could significantly improve the trust and longevity of the repairer-client relationship.

For more details on the Triangle of Service, download the Guide now by clicking HERE, or stay tuned for the next instalment on our blog on Labour scheduling