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Torishima Service Solutions Ltd.

Torishima Service Solutions are a company that is growing rapidly with its service and supply offerings. They are the integrated ‘after market service provider’ of the Torishima Pump Mfg Co Ltd, of Japan. They have recently opened impressive new workshop facilities at Coatbridge near Glasgow.

“This new facility, at 100,000 sq ft, is among the largest in the UK, which provides our customers with a considerable engineering capability”, says Managing Director, Gerry Clocherty. Further, TSS have brought together a unique set of support services, including: pump services, ‘Surface Engineering Solutions’, electric motor repair, gearbox service and overhaul, dynamic balancing capability, a huge precision machining workshop, engineering spares supply, site services, NDT Inspection, ‘Pump Improvement Program’, mechanical seal replacement, hazardous equipment repair service, field service support, asset management solutions and reverse engineering through the REDU process. “The linked nature of our services coupled with our multi-disciplined team of technically competent professionals provides our customers with an unparalleled track record of experience that we can unleash to provide technical solutions to complex problems”, explains Gerry.

Location : Coatbridge, Scotland.
System : EMIR Standard System

Project Background

Their decision to purchase EMIR comes largely from key staff such as Gerry Clocherty, Diane Bain, and John Keegan being familiar with the system from their time at ATS, and Joe Kane being a well established user of the system previously at Levern Engineering.  Gerry explains: “As a company providing such key and diverse Electro-mechanical services, we had to choose a business management solution that would suit our business well and could grow with our needs as an organisation. With my knowledge of EMIR, and how well it is suited to companies like ours, it was an easy decision to bring EMIR into our organisation as the system of choice."


System : EMIR Standard System
User Licenses : 6
Modules : Basic, Stock, Purchasing, Quoting, Sage Interface & Motor Management

TSS have already grown their EMIR user-base significantly in a short space of time and we have now also implemented a similar EMIR solution into their sister service company in Dubai.

Customer Feedback

Gerry Clocherty, Managing Director, says: "We are delighted with how the system has helped us to manage our business and that our sister company in Dubai has taken it on board too. We are particularly delighted with the customisation of the system that has allowed us to produce a new style of quote to help us manage the supply of pumps spares to our customers across the globe.”

Visit www.torishima.co.jp


Date of Issue : April 2010

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